Privacy

When you use WhatsApp support, we save your name, phone number, interest and contact date to reply to your message. You initiate the conversation on WhatsApp.

Freitas Prime Locações LTDA uses account, contact, address, responsible guest identification, proof of address, guest and vehicle data to review the request, prepare the agreement and arrange condominium access. The responsible guest must inform other guests of this use.

The gatehouse receives the list needed to authorize entry, not the identity or proof-of-address attachments. Payment information required for checkout is sent to PicPay; card details are entered with the provider and are not stored by this site.

Attachments are stored outside the public directory, encrypted and accessible only to authorized staff, with access logging. Do not send them by email or WhatsApp. Data is kept while needed for the booking and applicable obligations; deletion requests will be reviewed in light of those obligations.

To request access, correction or deletion, or ask about data processing, use the business contact below. We will verify your identity before providing private information. Maps use the provider identified on the map, which may receive technical connection data.

Measurement, advertising and cookies

We use Google Analytics, Google Tag Manager, Google Ads and Meta Pixel from the start of each visit to measure traffic, understand where enquiries come from, assess campaigns and personalize advertising. These services may receive browser technical data, pages visited, advertising identifiers and campaign parameters. Technical cookies are also used to operate and secure the website.